Terms & Conditions

Please read these Terms & Conditions carefully as they are the terms under which you, hereafter called the "customer" agrees to purchase products and services from Golden Times Plating Services hereafter known as the "Company". No other terms or representations shall form part of these terms unless agreed in writing between the "Company" and the "Customer".  These terms do not affect your statutory rights. 

1. Contact Details 

The Company can be contacted at it's Office Address: 29, Riverwell, Ecton Brook, Northampton. NN3 5EG. Tel 0844 884 2577
If you have any complaints about our service or any products you purchase from us please contact "goldentimes@email.com" or write to the address above. 

2. Purchasing from us 

2.1 Ordering at Golden Times Plating Services is easy. To buy "items for sale" off the site simply complete the "PayPal details ensuring that you supply an address where items need to be delivered to. For plating, complete the contact button with specific details of the item requiring plating or refurbishing. (Refurbishing means a 'deep' clean and polish.)

2.2 The products shown in "items for sale" on this website are available for sale unless item has been pre sold before it has been possible to remove it from sale on the web site. The Company has the right to refuse orders without reason and no contract will exist between the "Customer" and the "Company" unless and until the Company accepts your order by e-mail (whether or not you receive that e-mail) and dispatches the products to you. 

2.3 The products are subject to availability. If the Company does not supply the products to you for any reason, the Company will not charge you for these products and will refund any money already paid. However the Company will not be responsible for compensating you for any other losses which you may suffer if the Company does not supply the products. 

2.4 The products remain the property of Golden Times Plating Services until we receive payment in full. All Plating work undertaken must be paid in advance.

2.5 Despite the fact that any contract relating to orders placed through this website is concluded over the Internet, we each agree that it has been concluded in the United Kingdom in writing. Any such contract will be interpreted, construed and enforced in all respects in accordance with English law and we each irrevocably submit to the non-exclusive jurisdiction of the English Courts. 

3. Delivery 

3.1 We endeavour to dispatch your order to you in 4 days subject to the receipt of cleared funds. However, because delay is sometimes outside of the Company's control, time of delivery shall not be of the essence. As such, the "Company" shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of the products. If you have not received the products within 28 days you may contact the "Company" by email quoting your order reference number and we will make appropriate enquiries as to the "non receipt". The "Company" will ralways send products by a recorded mail facility that the "Customer" must sign for. If for any reason the item has not been "signed" for delivery, we will refund the purchase price in full.

3.2 It is the responsibility of the "Customer" to examine the products on receipt. The "Company" will not be liable for loss or damage during transit/delivery unless you notify the Company in writing preferably by email of the nature of the damage within 7 working days of the date of delivery. The liability of the "Company" will be limited to the replacement of products damaged or lost, or credit in full for the value of the goods at the "Company's" discretion. Under no circumstances shall the Company be liable for consequential loss or damage arising from loss or damage occurring in the course of carriage. 

4. Pricing - Your Right to Cancel & Returns 

4.1 The prices for the products are as indicated on the website. Delivery cost includes postal insurance. 

4.2 The cost of any order must be paid by you up-front by Pay Pal. A PayPal invoice for payment will be sent and work or orders will only be sent or commenced once this is paid in full.

4.3 While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. 

4.4 Due to circumstances beyond our control, we reserve the right to alter prices without prior notification.  Due to this, or any other reason a product is not acceptable, the "Company" must be notified in writing (including email) within 7 working days of receipt, and the product may be returned for a full refund. This does not affect your statutory rights. 

4.5 We hope you will be happy with your order but we will accept the return of any UNUSED products that are sealed and in their original packaging within 14 days of purchase for a full refund. Unused products should be returned with their order number and documentation. The customer is responsible for the cost of returning unused products and this cost is non-refundable. 

4.5 Any product returned to us must be in its original condition. If it appears to have been used it will be returned to the sender and no refund will be issued. 

4.6 The "Company" will not be held liable for the loss in transit or delivery of any returned item(s). We advise you to ensure the products are adequately packed and insured during any return journey. We would also advise you to use a courier if you are unable to deliver the products personally. 

4.7 If the "Customer" requires the products to be collected, the cost of this collection will be borne by the "Customer". 

4.8 If you require an alternative item please place a new order on our website. 

5. Defective or unsuitable goods 

5.1 It is the responsibility of the customer to inspect the products on receipt. The Company will not be liable for loss or damage during transit unless you notify the Company of the nature of the damage within 7 working days of the date of delivery. 

5.2 There will be no refund or exchange for damage caused by accident, neglect or misuse. We reserve the right to credit the "Customer" with the value of lost or damaged products at our sole discretion. 

5.3 The "Company's" liability in respect of any defective product is limited to its replacement and its cost of return. Any products purchased from us that have been personalised cannot be refunded. Any defects found will be rectified upon receipt back to us and posted back out free of charge. 

6. Supply 

We reserve the right to refuse to supply any individual or company. 

7. General 

Failure by the "Company" to enforce any of these terms will not affect its rights to enforce any of these terms at any time in the future. These terms are subject to change at any time without prior notice to you. The "Company" advises you to print and keep safe a copy of these terms. Please remember that this web site is copyrighted. Therefore for that reason the web site, or any portion of it, cannot be copied, downloaded, or used commercially without our express written consent.